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Find answers to common questions about longfei aluminium, safety, and support
General Questions
What is an electric pallet truck? How does it differ from a manual hydraulic pallet jack?
An electric pallet truck is a battery-powered logistics equipment designed for horizontal transportation and loading/unloading of palletized goods. Compared with manual hydraulic pallet jacks, its core advantages are as follows:
Labor-saving & High Efficiency: Driven by motors for travel and lifting, it drastically reduces operators’ physical strain, allowing a single worker to move heavy loads effortlessly.
Higher Operation Speed: Its traveling and lifting speeds far outperform manual equipment, making it ideal for high-frequency handling tasks.
Wide Applicability: Despite a slightly higher upfront investment, it cuts long-term labor costs and lowers the risk of workplace injuries, serving as standard equipment for modern warehouses.
Why choose an electric pallet truck instead of an internal combustion forklift or counterbalance forklift?
Electric pallet trucks are mainly used for short-distance, low-lift horizontal transport. Compared with large forklifts, they feature compact dimensions and an ultra-small turning radius, enabling flexible operation in narrow aisles. In addition, they operate quietly with zero exhaust emissions, making them perfect for indoor warehouses, food processing plants, supermarkets and other environmentally sensitive sites. Their purchase and maintenance costs are also much lower than those of large forklifts.
How to select the right electric pallet truck model for my business?
Three key factors should be prioritized when choosing a model:
Rated Load Capacity: Select based on the weight of your heaviest goods. We recommend the equipment’s rated load to exceed your maximum single cargo weight by a 20% safety margin. Common load capacities include 1.5 tons, 2 tons and 3 tons.
Operating Aisle Width: Measure the narrowest aisle in your warehouse. Our electric pallet trucks boast a compact design, and most standard models can turn smoothly in narrow passageways.
Working Environment: For cold storage, food factories or chemical workshops, opt for our anti-corrosion or low-temperature specialized models.
Are your electric pallet trucks suitable for cold storage use?
Yes. We offer cold-chain specialized electric pallet trucks equipped with an exclusive heating system that maintains stable performance of batteries and hydraulic systems at temperatures ranging from -30°C to -45°C. Furthermore, their electrical control components and metal surfaces undergo special treatment to prevent corrosion caused by condensed water.
Can standard pallets be used with your pallet trucks?
Absolutely. The forks of our electric pallet trucks comply with international standards such as ISO and CEMA, compatible with most standard pallet sizes (e.g., 1200mm × 800mm, 1200mm × 1000mm). If you need to transport non-standard pallets, provide your required inner fork width, and we can offer customized solutions.
What are the differences between lead-acid batteries and lithium-ion batteries? Which one should I pick?
Each type has distinct merits:
Lead-Acid Batteries: Lower upfront cost with mature technology, suitable for customers with limited budgets and fixed on-site charging facilities. However, they require regular maintenance (e.g., water refilling), feature long charging cycles, and do not support opportunity charging.
Lithium-Ion Batteries: Maintenance-free, fast-charging (fully charged within 1–2 hours) and compatible with opportunity charging, with a longer service life. Though the initial purchase cost is higher, they deliver superior long-term operational efficiency and energy performance, perfect for high-intensity working conditions.
How long can the equipment run on a full battery charge?
Runtime depends on battery capacity and work intensity. Generally, our standard lithium-ion models can operate continuously for 4–6 hours under normal full-load conditions. We recommend fast charging during rest breaks or idle periods (for lithium-ion versions) to support all-day operation.
Can you arrange delivery if I am not located locally?
Certainly. We provide global logistics delivery services. For international orders, goods are shipped via sea freight (FCL or LCL) to your nearest port, and we assist with customs clearance procedures. For domestic orders, our partnered logistics companies deliver goods straight to your door.
How can I obtain after-sales support if the equipment malfunctions?
We maintain a comprehensive after-sales service system. During the warranty period, non-human-damaged spare parts will be replaced free of charge. First, contact our after-sales hotline or online customer service; our technical engineers will conduct remote diagnostics and guidance via video call. If spare parts replacement is needed, we will expedite delivery to you. We also provide detailed maintenance manuals and tutorial videos.
Is bulk purchasing available? Will I get a preferential price?
Bulk orders are warmly welcomed. As an original manufacturer selling directly to end customers, we offer highly competitive wholesale pricing for large orders. Please fill out the inquiry form on our website, specify your purchase quantity and configuration requirements, and our sales manager will send you a detailed quotation within 24 hours.
What customization options do you provide?
We can customize equipment to meet your unique requirements, including but not limited to:
Extended fork lengths to fit special pallets
Custom load capacities (up to 5 tons or even 10 tons)
Specialized wheels (nylon wheels, polyurethane wheels for anti-static or heavy-wear applications)
Electronic auxiliary functions (speed adjustment, built-in weighing scale, etc.)
Custom brand body colors
What payment methods do you accept?
We commonly accept T/T (Telegraphic Transfer), L/C (Letter of Credit), and PayPal (for sample fees or small orders). More flexible payment terms can be negotiated for long-term cooperative partners.
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